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Delivery and Policies

Swan Delivery Rates

Listed below are delivery details for Swan, the service level offered, and the prices charged.

UK Mainland Only

  • Spares - Free Shipping
  • Large appliances & Bulky items - Free Shipping
  • Other Items - Free Shipping

Shipping may vary due to Special Offers

Next day delivery

Order by 2 pm for free next working day delivery to UK Mainland, please note this excludes weekends. Orders placed on weekends will be dispatched on the following Monday.

Next day delivery excludes large appliances and bulky items instead, you will be contacted to arrange a delivery slot.

Next day delivery excludes spares (e.g. filters) instead, these items will be dispatched via Royal Mail.

Highlands, Islands and ROI

For Highlands, Islands and ROI please check with us prior to ordering as shipping charges vary dependent on size/weight and destination

Swan Despatch Policies

Unless noted otherwise in the ordering pipeline Swan ships all items within one working day of receiving your order. You will receive notification of any delay or cancellation of your order.

For Returns Please See Our Returns & Refunds Section

We offer a no quibble returns policy and all products are guaranteed for minimum 12 months.

Privacy & Security

Swan's Privacy Policy

1. Introduction

"Swan " takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.

2. The Information we collect

Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on our online web properties (we do not control the practices of Amazon or its partners) . The information we collect is clearly set out on the web page on which we collect it. See for example our registration page and order form. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.

3. Why we collect it

We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally. Depending upon your selections for our data protection questions we may arrange for you to be sent information about related products and services from us and carefully selected third parties (see section 4). You may update the answers to your questions at any time.4. Who we disclose it to

4.1 We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.

4.2 If you give your consent, we will pass your contact details to third parties who may then occasionally send communications to you to provide information, offers and services that may be of interest to you.

4.3 In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

4.4 We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you.

5. Data Protection

Swan is registered with the Information Commissioner in the UK as a data controller in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at

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