Delivery Information

Swan Delivery Rates:

Listed below are delivery details for Swan, the service level offered, and the prices charged.

UK Mainland Only

Spares – Free Shipping

Large appliances & Bulky items – Free Shipping

Other Items – Free Shipping

Shipping may vary due to Special Offers

48 hour delivery

Order by 12pm for free delivery to the UK Mainland within 48 hours – please note this excludes weekends. Orders placed on weekends will be dispatched on the following Monday. (Please be aware that this is not a guaranteed service and that orders containing multiple or large items may take longer to arrive.

48 hour delivery excludes large appliances and bulky items instead, you will be contacted to arrange a delivery slot.
48 hour delivery excludes spares (e.g. filters) instead, these items will be dispatched via Royal Mail.

Highlands, Islands and ROI

For Highlands, Islands and ROI please check with us prior to ordering as shipping charges vary dependent on size/weight and destination

We can not ship to business address & all orders for these will be refunded & cancelled

Swan Despatch Policies:

Unless noted otherwise in the ordering pipeline Swan ships all items within one working day of receiving your order. You will receive notification of any delay or cancellation of your order.

For Returns Please See Our Returns & Refunds Section

We offer a no quibble returns policy and all products are guaranteed for minimum 12 months.

We can not deliver Fridges to Northern Ireland (NI) as of 2021

Specific Product Policies:

Coffee Delivery:

When your coffee arrives with you, our goal is for it to arrive as fresh as possible- ‘cause you deserve the best. The coffee we sell through our website originates from Collab Coffee- here’s how it works.

Collab Coffee process your coffee orders every morning before 6:30am and don’t waste a second in getting your coffee to you, working to a daily roast schedule. With any orders placed before 8am (Mon-Thurs), CC will aim to dispatch the very same day.

Any coffee orders placed after 8am on a Friday, Saturday, or Sunday will be dispatched with their available couriers within 48 hours during working days, as they do not offer weekend delivery.

Please be aware that when ordering coffee alongside a non-coffee item, you will receive two separate tracking orders and that your products may arrive at different times. Either way, we’ll get it to you as quickly and safely as we can.

Swan Nordic 5 Piece Knife Blocks Delivery:

Please be aware that the Swan Nordic 5 Piece Knife Block (SWKB1060GRYN) may take up to three working days to arrive due to the nature of the item. Please note that we cannot deliver our Swan Nordic 5 Piece Knife Block to Northern Ireland (NI) or highland regions- this includes BT postcodes.

Our Knife Block is not available for sale to anyone under the age of 18. A signature and photo identification will always be required on delivery to ensure this process is followed. This information is also clearly stated on our Swan Nordic 5 Piece Knife Block product page.

The Knife Block is for responsible and appropriate use only. If a person over the age of 18 is not available to receive/sign for the Knife Block at the specified address, or if the person available does not show valid photo identification: the item will be returned for re-delivery. UPS will make three attempts at re-delivering the Knife Block to the stated address. After the third attempt, the item will be returned to us and you will receive a full refund.

UPS will use a ‘Challenge 25’ approach when requesting photo identification. Photo identification will be required if the receiver appears under 25 to prove that they are 18+ years of age. The Knife Block will only be delivered to the address stated on the shipping label but can be delivered to another adult over the age of 18 at the same address. There is no option to deliver the Knife Block to a neighbour or nominated safe place.

Accepted forms of ID are:

Passport

Driver’s License

Citizens Card

Offer T&C’s

HALF TERM SALE 2022

Up to 50% off selected products. Discount codes are not applicable to sale items.

This sale is valid from 9am Friday 25th February – 11.59pm Friday 4th March.

Discount codes cannot be applied to baskets containing a sale item.

Only valid on orders that are made on https://shop.swan-brand.co.uk.

UK customers only for delivery to addresses within the UK.

Offer is not applicable to previously made or pending purchases.

Any refunds will take into account the sale discount.Subject to availability.

ST PATRICK’S DAY SALE 2022

Discount codes are not applicable to sale items

This sale is valid from 9am Thursday 17th March– 11.59pm Thursday 17th March.

Discount codes cannot be applied to baskets containing a sale item.

Only valid on orders that are made on https://shop.swan-brand.co.uk.

UK customers only for delivery to addresses within the UK.

Offer is not applicable to previously made or pending purchases.

Any refunds will take into account the sale discount.

Subject to availability.

SPRING INTO SUMMER SALE

Up to 20% off selected products. Discount codes are not applicable to sale items.

This sale is valid from 11.59pm Thursday 14th April – 11.59pm Monday 18th April.

Discount codes cannot be applied to baskets containing a sale item.

Only valid on orders that are made on https://shop.swan-brand.co.uk.

UK customers only for delivery to addresses within the UK.

Offer is not applicable to previously made or pending purchases.

Any refunds will take into account the sale discount.

Subject to availability.

BANK HOLIDAY SALE 2022

Discount codes are not applicable to sale items.

This sale is valid from 9am from 11.59 on Friday 29th- Friday 6th May at 11.59pm.

Discount codes cannot be applied to baskets containing a sale item.

Only valid on orders that are made on https://shop.swan-brand.co.uk.

UK customers only for delivery to addresses within the UK.

Offer is not applicable to previously made or pending purchases.

Any refunds will take into account the sale discount.

Subject to availability.

*BBQ tools & cover will be delivered separately to the BBQ.