Delivery Information

Swan Delivery Rates:

Listed below are delivery details for Swan, the service level offered, and the prices charged.

UK Mainland Only

Spares – Free Shipping

Large appliances & Bulky items – Free Shipping

Other Items – Free Shipping

Shipping may vary due to Special Offers

Next day delivery

Order by 12 pm for free 1 working day delivery to UK Mainland, please note this excludes weekends. Orders placed on weekends will be dispatched on the following Monday. (Please be aware that this is not a guaranteed service and that orders containing multiple or large items may take longer to arrive.)
Next day delivery excludes large appliances and bulky items instead, you will be contacted to arrange a delivery slot.
Next day delivery excludes spares (e.g. filters) instead, these items will be dispatched via Royal Mail.

Highlands, Islands and ROI

For Highlands, Islands and ROI please check with us prior to ordering as shipping charges vary dependent on size/weight and destination

Swan Despatch Policies:

Unless noted otherwise in the ordering pipeline Swan ships all items within one working day of receiving your order. You will receive notification of any delay or cancellation of your order.

For Returns Please See Our Returns & Refunds Section

We offer a no quibble returns policy and all products are guaranteed for minimum 12 months.

We can not deliver Fridges to Northern Ireland (NI) as of 2021

Specific Product Policies:

Coffee Delivery:

When your coffee arrives with you, our goal is for it to arrive as fresh as possible- ‘cause you deserve the best. The coffee we sell through our website originates from Collab Coffee- here’s how it works.

Collab Coffee process your coffee orders every morning before 6:30am and don’t waste a second in getting your coffee to you, working to a daily roast schedule. With any orders placed before 8am (Mon-Thurs), CC will aim to dispatch the very same day.

Any coffee orders placed after 8am on a Friday, Saturday, or Sunday will be dispatched with their available couriers on the next working day, as they do not offer weekend delivery.

Please be aware that when ordering coffee alongside a non-coffee item, you will receive two separate tracking orders and that your products may arrive at different times. Either way, we’ll get it to you as quickly and safely as we can.

Swan Nordic 5 Piece Knife Blocks Delivery:

Please be aware that the Swan Nordic 5 Piece Knife Blocks (SWKB1060GRYN) may take up to three working days to arrive due to the nature of the item.